Question 1

How quickly do case updates appear for other team members in CaseTrack Pro?

Accepted Answer

Updates propagate via WebSocket connections and typically appear when the triggering action is pushed to connected views. When a case is created, assigned, rescheduled, or cancelled, every connected team member sees the change without refreshing the page.

Question 2

What events trigger a real-time notification in CaseTrack Pro?

Accepted Answer

In-app notifications cover supported case and assignment events, including clinical specialist assignment or reassignment and relevant case changes. Audit history and notification visibility remain scoped to the user's role and company.

Question 3

Do real-time updates work on mobile devices?

Accepted Answer

Yes. The WebSocket connection is maintained in the mobile browser just as it is on desktop. Field reps and clinical specialists receive live case alerts while on the go. Updates appear while the browser is connected.

Question 4

What happens if a user loses their internet connection?

Accepted Answer

CaseTrack Pro detects the dropped connection and automatically attempts to reconnect. Once reconnected, the interface re-fetches any missed updates so the user sees a current snapshot. A visible indicator alerts the user while they are offline.

Question 5

Can managers see notifications for their entire team, not just their own cases?

Accepted Answer

Yes. Regional managers and admins receive notifications scoped to all cases within their territory or company respectively. Individual reps and clinical specialists only receive notifications for cases they are assigned to or have action on, keeping alert volume manageable.

Question 6

Which plans include real-time WebSocket updates?

Accepted Answer

Real-time updates are included on all CaseTrack Pro plans. No additional configuration is needed — the WebSocket connection is established automatically when a user logs in.