Know who did what, when
When your compliance team asks who changed a case status last Thursday, the answer should already be waiting — not pieced together from memory or reconstructed from emails. Every meaningful action is recorded automatically in an append-only log you can search by user or action, filter by date, and export to CSV in minutes.
Append-only history
Audit entries can't be edited or deleted — even by admins. Each event remains unchanged in the audit trail.
Powerful filters & quick chips
Filter by user, action, target, or date range. Save the filters you reach for daily as one-click quick-filter chips.
Full-text search
Search by user, target, or action keyword to find a single event among thousands in under a second.
CSV export
Export the filtered view as CSV for compliance reviewers, legal hold, security reviews, or data warehouse loads.
Use the app
Audit entries are written automatically on every meaningful event — no configuration required from you or your team.
Filter to the question
Pick a user, action type, or date range. The audit view updates live with event counts on quick-filter chips.
Export or share
Download CSV for your compliance reviewer, or send a filtered permalink to your security team.
Per-company isolation, super-admin oversight.
Audit data is scoped per company — cross-company queries are impossible by design. Super-admins can run a per-company log when supporting customers. All system-level events (webhook failures, email-domain health, AI provider status) are also captured. Available on Basic, Pro, and Enterprise. Retention questions, including Enterprise terms, are reviewed directly with your company.
Frequently Asked Questions
- What events does the CaseTrack Pro audit log capture?
- The audit log records every meaningful action in the platform: case status changes, logins and logouts, bulk edits, record deletions, MFA enrollment and changes, quota updates, attachment uploads and downloads, user invitations, and billing events. System-level events like webhook failures, email-domain health changes, and AI provider status changes are also captured.
- Can audit log entries be edited or deleted?
- No. The CaseTrack Pro audit log is append-only — entries cannot be modified or removed, even by company admins or super-admins. This design ensures the audit trail is tamper-evident and suitable for compliance reviews, legal holds, and security investigations.
- How do I export the audit log for a compliance review?
- Use the filter controls to narrow the audit log to the relevant user, action type, or date range, then click Export CSV. The download contains all filtered events with actor, action, target, timestamp, and metadata columns — formatted for compliance reviewers or data warehouse import.
- Who can access the audit log in CaseTrack Pro?
- Audit log access is restricted to company admins by default. Super-admins can run per-company audit queries when supporting customers. Audit data is strictly scoped per company — cross-company queries are impossible by design, ensuring tenant isolation is maintained at the data layer.
- How far back does the CaseTrack Pro audit log retain history?
- Retention questions, including Enterprise terms, are reviewed directly with your company.